Return & Refund Policy
Return & Refund Policy
Last Updated: [Date]
At Discount Pro, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we’re here to help! Please review our Return & Refund Policy below.
1. Return Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:
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The item must be unused, unworn, and in the same condition as received.
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The item must be in its original packaging with all accessories, tags, and labels attached.
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A valid proof of purchase (order confirmation or receipt) must be provided.
Certain items are non-returnable, including:
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Undergarments and intimate wear (for hygiene reasons)
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Perishable goods (such as food items)
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Personalized or custom-made products
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Gift cards and final sale items
2. How to Initiate a Return
To start a return, follow these steps:
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Contact our customer support team at [support email] with your order number and reason for the return.
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Our team will review your request and provide return instructions, including the return shipping address.
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Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent).
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
3. Refund Process
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Approved refunds will be processed within 5-7 business days after receiving the returned item.
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Refunds will be credited to the original payment method (credit card, PayPal, etc.).
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Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
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If a refund is delayed beyond 10 business days, please contact your bank or payment provider.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at [support email] within 7 days of receiving your order.
5. Damaged or Defective Items
If you receive a damaged or defective item, please follow these steps:
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Take clear photos of the item and packaging.
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Email us at [support email] with your order number and photos within 48 hours of delivery.
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We will assess the issue and offer a replacement or refund as necessary.
6. Cancellations & Order Modifications
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Orders can be canceled or modified within 12 hours of placing the order. After this period, we may not be able to cancel as the order may have been processed.
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If your order has already been shipped, you must follow the return process.
7. Contact Us
If you have any questions about our Return & Refund Policy, feel free to reach out:
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Email: [support email]
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Phone: [customer service number]
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Address: [Business Address, USA]